fixlp Privacy Policy

1. Introduction & Scope of Policy

This Privacy Policy ("Policy") applies to all users of the fixlp platform and website fixlp.lat. This policy describes how fixlp collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure.

By using the fixlp website, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy has been prepared in accordance with applicable data protection guidelines in Bangladesh and may be updated from time to time. If any significant changes are made to the policy, a notice will be posted on the website.

2. Information We Collect

fixlp may collect the following types of information:

2.1 Information Provided Directly

When you create an account or contact us, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Payment method details (bKash, Nagad, or Rocket number)
• Documents required for identity verification (national ID card or passport)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Login time and location data
• Gaming activity and transaction history

2.3 Cookies & Tracking Technologies

fixlp uses cookies and similar technologies to improve your browsing experience. Cookies are used to store your preferences and session information. You can manage cookies through your browser settings, though doing so may limit some functionality of the platform.

3. Purposes of Using Information

fixlp uses your information for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To complete deposit and withdrawal processes and to ensure transaction security.
• Customer Support: To resolve your questions and complaints, and to provide assistance via 24/7 live chat and email.
• Security & Fraud Prevention: To ensure account security and to detect suspicious activity.
• Responsible Gaming: To monitor your gaming behaviour, identify problematic patterns, and provide assistance when needed.
• Legal Compliance: To maintain records required to comply with applicable laws and regulations.
• Service Improvement: To enhance platform functionality and user experience.
• Communication: To keep you informed about important updates and policy changes.

4. Information Sharing & Third Parties

fixlp does not sell your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Limited information may be shared with trusted third parties for payment processing, identity verification, and technical services. These third parties operate under strict confidentiality agreements and may only use information for the specified purpose.

4.2 Legal Obligations

We may be legally required to disclose information in response to court orders, legal processes, or legitimate requests from government authorities.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be given advance notice in such cases.

4.4 With Consent

For any sharing of your information with third parties beyond the reasons above, we will obtain your explicit consent.

5. Data Protection & Security

fixlp takes industry-standard technical and organisational measures to keep your personal information secure:

• SSL Encryption: All data transmissions on our platform are protected by 256-bit SSL encryption.
• Access Controls: Only authorised staff can access your information, and they are required to follow strict confidentiality guidelines.
• Secure Servers: Your data is stored on secure, encrypted servers.
• Regular Security Reviews: Our system security is regularly tested and updated.
• Two-Factor Authentication: Two-factor authentication is available for additional protection of your account.

While we take the highest security measures, no transmission over the internet is 100% secure. It is your responsibility to keep your account password confidential and to change it regularly.

6. Data Retention Period

fixlp retains your personal information only for as long as necessary. The retention period is determined based on the following factors:

• The entire period during which your account remains active.
• The time required to fulfil legal obligations even after account closure.
• The time required to resolve disputes or legal claims.
• Financial transaction records are retained for the period specified under applicable regulations.

After the specified period, your information will be securely deleted or anonymised so that you are no longer identifiable.

7. Your Rights

As a fixlp user, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you.

7.2 Right to Correction

If any of your information is inaccurate, you can request that it be corrected.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted, though complete deletion may not be possible where legal obligations exist.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications, you can let us know at any time and we will stop them immediately.

To exercise any of the above rights, please contact our support team:

8. Protection of Minors' Information

fixlp provides services only to those aged 21 or above. We do not intentionally collect information from minors.

An age verification process must be completed at the time of account registration. If we become aware that information from a minor has been collected inadvertently, we will delete it immediately and close the associated account.

If you believe a minor is using our platform, please notify us at [email protected].

9. International Data Transfers

Our servers and service providers may be located in various countries. As a result, your information may be transferred outside Bangladesh. In such cases we ensure that:

• Adequate data protection measures are in place in the receiving country.
• Strict encryption technology is used during data transfer.
• Third-party organisations are contractually bound to comply with our privacy standards.

10. Changes to the Policy

fixlp reserves the right to update this privacy policy from time to time. When changes are made:

• The updated policy will be published on the website and the "Last Updated" date at the top of the page will change.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after a new policy is published will be considered acceptance of the new policy.

You are advised to visit this page regularly so that you remain aware of any changes.

11. Special Protection of Payment Information

fixlp supports Bangladesh's most widely used mobile payment methods — bKash, Nagad, and Rocket. Special protection of your financial information is ensured during transactions through these payment methods:

• Your full account number is not stored on our servers during payment processing.
• Transaction records are stored in an encrypted format.
• If any suspicious transaction is identified, you will be notified immediately.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

Never share your payment account PIN or password with anyone, including fixlp staff. None of our staff will ever ask for your password or OTP.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. fixlp's privacy support team is available in both Bengali and English, 24 hours a day, 7 days a week:

We take all your complaints seriously and aim to resolve them as quickly as possible. Your privacy is our priority.